List of subcontractors
Subcontractor name
Description
Categories of personal data processed
Server location
Data transfer mechanism (if applicable)
Mailjet
Sending an email (e.g. informing about the availability of a new questionnaire)
Email address for patients and health professionals
Germany
Belgium
N/A
Calade Technologies (dba: Smsmode)
Sending SMS
Telephone number for patients and health professionals
European Union
N/A
Zendesk
N/A
User Support Ticketing Solution
Ireland
Patients:
• Identification data (first name, last name, patient identification number)
• Contact details (email address, phone number)
• Technical data & connection data (date and time of ticket submission, problem encountered by the patient)
• All data voluntarily shared by the patient, including health data.
For tele-monitored patients only: Medical information (patient health institution, medical team).
Health professionals:
• Identification data (first name, last name, identifier)
• Contact details (email address, phone number)
• Professional information (title, position, health institution)
OVH Cloud US LLC
• Data hosting
• Provision of a Platform as a Service (PaaS) in the OVHcloud “HDS” environment (health data hosting)
Patients:
• Identification data (name, date of birth, gender, country of residence...)
• Contact details (email address...)
• Medical information (patient's health institution, height, weight, associated diseases (co-morbidity), date of first diagnosis, date of last diagnosis, data on current treatments, activity status, symptoms...)
• Connection and usage data (password, time of day, country, IP address, operating system, resolution, functionalities used, use of “help” buttons, cookies, interests and preferences, etc.)
USA (datacenters located in Oregon or Virginia)
N/A
RingOver (optional)
Cloud phone platform
Patients:
• Identification data: name and surname
• Contact details: telephone number
• Technical data: duration of the call, etc.
France
N/A
Clever Cloud
• Data hosting
• Provision of a Platform as a Service (PaaS) in the OVHcloud “HDS” environment (health data hosting)
Patients:
• Identification data (name, date of birth, gender, country of residence...)
• Contact details (email address...)
• Medical information (patient's health institution, height, weight, associated diseases (co-morbidity), date of first diagnosis, date of last diagnosis, data on current treatments, activity status, symptoms...)
• Connection and usage data (password, time of day, country, IP address, operating system, resolution, functionalities used, use of “help” buttons, cookies, interests and preferences, etc.)
France
N/A
OVHcloud
• “HDS” data hosting (health data hosting)
• Infrastructure as a Service (IaaS)
Patients:
• Identification data (name, date of birth, gender, country of residence...)
• Contact details (email address...)
• Medical information (patient's health institution, height, weight, associated diseases (co-morbidity), date of first diagnosis, date of last diagnosis, data on current treatments, activity status, symptoms...)
• Connection and usage data (password, time of day, country, IP address, operating system, resolution, functionalities used, use of “help” buttons, cookies, interests and preferences, etc.)
France
N/A
Auth0
User authentication service
Patients: email address, phone number
Germany
Ireland
N/A
Batch
Managing notifications within the Mobile Application
Patient installation ID (allows you to save the patient's phone number and send notifications without having access to any other information)
France
N/A