Privacy Policy
Welcome to our website!
Resilience attaches the utmost importance to protecting your personal data and complying with the General Data Protection Regulation.
What's it all about?
European Regulation 2016/679 of April 27, 2016 ("General Data Protection Regulation", or"GDPR"), applicable since May 25, 2018, frames the processing of personal data by public and private organizations, including Resilience. It follows on from French law no. 78-17 of January 6, 1978 ("loi informatique et libertés").
Personal data is any information that makes it possible to identify a natural person directly or indirectly, based on a single piece of data or a combination of data (e.g. your first and last names, your e-mail address, etc.).
A personal data processing operation is an operation or set of operations involving personal data (e.g. collection, recording, use, etc.).
The purpose of this privacy policy is to provide you with clear and transparent information on how we process and use your personal data when you browse our website https://resilience.care or interact with our teams.
💡 For more information on the data collected and processed as part of our Resilience remote monitoring solution for patients affected by cancer, you can consult our specific Privacy Policy directly from your Caregivers interface ("Legal" section).
Update
This Privacy Policy may be updated to take account of changes in our activities and the legal and regulatory provisions applicable to us. We invite you to read it regularly.
Date of last update: 23/10/2023
Identification of the data controller
For all the processing operations mentioned in this Privacy Policy, the data controller is Resilience, a simplified joint stock company with capital of 16,611.98 euros, registered with the Paris Trade and Companies Register under number 893 834 713, whose registered office is at 6 rue d'Armaillé - 75017 Paris (France).
Definition
A data controller determines the purposes and means of personal data processing, i.e. the purpose of the processing and how it is to be carried out.
Purposes of processing your personal data
As part of your browsing on our website https://resilience.care or your interactions with our teams, we may collect a certain amount of personal data about you for, and on the following grounds:
| Execution and management of contracts with customers and partners | → Performance of the contract with Resilience or its subsidiaries |
| Customer and partner relationship management | → Our legitimate interest |
| Satisfaction surveys | → Our legitimate interest in improving our solutions and services |
| Commercial communications (sending information about our company, solutions and events) and prospecting | → Our legitimate interest in providing you with information about our company and offering you services related to your profession. |
| Managing your requests for information about our company and our solutions | → Your consent |
| Organization of webinars and care user panels | → Our legitimate interest |
| Creating and leading a community of oncology and oncohaematology nurses | → Your consent |
| Gathering and disseminating your testimonials and expertise | → Your consent |
These processes do not involve automated decision-making.
We may also collect data via cookies, in particular for user tracking and audience measurement purposes(find out more).
Definition
A personal data processing operation is an operation or set of operations involving personal data (e.g. collection, recording, use, etc.).
Categories of personal data collected
Definition
Personal data is any information that directly or indirectly identifies a natural person.
| Execution and management of contracts with customers and partners | - Identification data (surname, first name, title) - E-mail address, business telephone number - Professional information (specialty, profession, healthcare establishment) |
| Customer and partner relationship management | - Identification data (surname, first name, title) - E-mail address, business telephone number - Professional information (specialty, profession, healthcare establishment) |
| Satisfaction surveys | - Identification data (surname, first name, title) - E-mail address, business telephone number - Professional information (specialty, profession, healthcare establishment) - Any response to our questionnaires |
| Commercial communications (sending information about our company, solutions and events) and prospecting | - Identification data (surname, first name, title) - E-mail address, business telephone number - Professional information (specialty, profession, healthcare establishment) |
| Managing your requests for information about our company and our solutions | - Surname, first name - E-mail address, business telephone number - Professional information (healthcare establishment) - Any other information you provide us with |
| Organization of webinars and care user panels | - Identification data (surname, first name, title) - E-mail address, business telephone number - Professional information (specialty, profession, healthcare establishment) - Any information provided during our exchanges - Image, voice |
| Creating and leading a community of oncology and oncohaematology nurses | - Professional information (specialty, type of service) - Topics and themes you would like to discuss in the community - Any information you would like to share in the community |
| Gathering and disseminating your testimonials and expertise | - Identification data (surname, first name, title) - E-mail address, business telephone number - Professional information (specialty, profession, healthcare establishment) - Any response to our questionnaires and during our exchanges |
The personal data collected varies according to your interactions with Resilience. It is collected directly from you or from your employer, healthcare institution or Resilience partner.
We undertake to process only the data necessary to achieve the purposes listed (principle of minimization).
Shelf life
Resilience has set justified retention periods for each of the objectives listed (limitation principle):
| Execution and management of contracts with customers and partners | → For the duration of the contractual relationship before archiving |
| Customer and partner relationship management | → 3 years from the end of the contractual relationship |
| Satisfaction surveys | → 6 months after the survey to consolidate responses |
| Commercial communications (sending information about our company, solutions and events) and prospecting | → 3 years after last contact with our teams |
| Managing your requests for information about our company and our solutions | → 3 years after last contact with our teams |
| Organization of webinars and care user panels | |
| Creating and leading a community of oncology and oncohaematology nurses | → During your participation in the nursing community or → During the lifetime of the nursing community |
| Gathering and disseminating your testimonials and expertise | → Time to use your testimonial or deliverable |
At the end of this period, your data is deleted or anonymized for statistical purposes.
Data recipients
The personal data you give us is accessible only to the employees concerned. All our employees are bound by a strict obligation of confidentiality and are trained in the protection of personal data by our Data Protection Officer.
| Execution and management of contracts with customers and partners | → Resilience's Sales; Legal; Corporate team |
| Customer and partner relationship management | → Resilience Sales and Ops teams |
| Satisfaction surveys | → Resilience Marketing Team |
| Commercial communications (sending information about our company, solutions and events) and prospecting | → Resilience Sales and Marketing teams |
| Managing your requests for information about our company and our solutions | → Resilience Sales and Marketing teams; any other team concerned by your request |
| Organization of webinars and care user panels | → Resilience's Sales, Marketing and R&D teams |
| Creating and leading a community of oncology and oncohaematology nurses | → Resilience marketing team; Nursing community participants; Facebook |
| Gathering and disseminating your testimonials and expertise | → Patient Experience; Sales; Resilience Marketing teams |
For certain processing operations, we may also share your data with our service providers (e.g. HubSpot, our CRM). We make every effort to contractually ensure that these service providers maintain the confidentiality and security of your data.
Where do we store your data?
We endeavor to keep your personal data within the European Economic Area (EEA). However, it may be transferred to other countries. This is the case, for example, if some of our service providers are located outside the EEA. We then ensure that this transfer is carried out in accordance with the RGPD, in particular:
- To a country offering an adequate level of protection, i.e. a level of protection equivalent to that provided by applicable European laws and regulations; or
- Within the framework of standard contractual clauses signed with our service providers.
Regarding the personal data stored on Facebook as part of the nursing community: Facebook applies the RGPD and relies on the European Commission's adequacy decision to transfer them to countries in the United States. What's more, this data is encrypted during transfers. Find out more.
Security
We make every effort to protect your personal data against loss, destruction, alteration, unauthorized access or disclosure.
Accordingly, we deploy all appropriate technical and organizational measures, depending on the nature of the data and the risks involved in processing it, to preserve the security and confidentiality of your personal data. In addition, our security policies, practices and measures are regularly reviewed and updated as necessary.
Your rights
In accordance with applicable laws and regulations, you have the following rights:
🗂️ Right of access : you have the right to request access to the personal data we hold about you, and you can ask for a copy(find out more).
✏️ Right of rectification: you can request rectification of any inaccurate or incomplete data concerning you(find out more).
🧽 Right of deletion : you can request the deletion of your personal data in certain circumstances(find out more).
🎒 Right to portability : under certain conditions you can receive all the personal data concerning you that you have provided to us, in a structured format. You also have the right to request that we transfer them, where possible, to another data controller(find out more).
🛑 Right to restrict processing: you have the right to restrict our processing in certain cases(find out more).
🙅 Right to object to processing for reasons relating to your particular situation (find out more).
👼 The right to define directives relating to the retention, erasure and communication of your data after your death(find out more).
✅ A right to withdraw your consent at any time (find out more)
💡 You can exercise your rights by contacting our Data Protection Officer at privacy@resilience.care. He's also here to answer any questions you may have about how Resilience processes your data!
You can unsubscribe from our newsletter by clicking on the unsubscribe link in each newsletter we send you.
When you send us a request to exercise a right, we ask you to specify as far as possible the scope of the request, the type of right exercised, the personal data processing concerned, and any other useful information, in order to facilitate the examination of your request. You may also be asked to provide proof of your identity in order to protect the confidentiality of your data.
If, after contacting us, you feel that your rights with regard to your data have not been respected by Resilience, you may submit a complaint to the Commission Nationale de l'Informatique et des Libertés (CNIL).
Cookies
Cookies are small text files stored by a server on a user's terminal (computer, telephone, tablet) when they browse a website. They enable us to offer you a better user experience by memorizing your preferences (language, etc.).
Use of the https://resilience.care/ website may result in the installation of cookie(s) on your terminal. In particular, we use cookies to :
- Track and understand the user journey;
- Audience measurement;
- Improve the performance of our website and identify bugs.
For more information and to set your preferences, please consult our Cookie Policy.
